Sam McDonald
General Manager · Liverpool, L1 4JA
07912 345678 · s.mcdonald@mail.co.uk
Resourceful and adaptable Manager with over 11 years of experience in scheduling, staff training, protocol development, and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management, and conflict resolution.
EXPERIENCE
General Manager · MandosSep 2018 – Current
- •Met with each associate to establish realistic monthly sales goals.
- •Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- •Enforced data-collection accuracy by preparing, authoring and updating policy memoranda.
- •Coordinated and executed brand training presentations for trade shows and new partners.
Manager · Stone TargetJan 2015 – Aug 2018
- •Offered constructive criticism regarding quality assurance on collections team calls.
- •Developed open, professional relationships with team members for more effective issue resolution.
- •Analysed employee workloads to meet seasonal fluctuation needs.
Team Leader · TK TrainingOct 2012 – Dec 2014
- •Generated £4,000 in annual savings by implementing a new workflow process.
- •Adeptly handled 23 inbound calls per day, generating £20,000 in sales revenue annually.
- •Managed a team of 12 — hiring, training and professional growth of employees.
EDUCATION
M.Sc. Business Management — University of Liverpool, 2012
SKILLS
Contract development & management · Profit & loss accountability · Performance improvements · Client relations · Team oversight · Staff supervision · Complex problem solving · Sales planning & implementation
